"Welcome to Matrix 5x3, a world of wealth for everyone!"

Policies & Procedures

SECTION ONE: INDEPENDENT SALES REPRESENTATIVE STATUS

1.01 BECOMING AN INDEPENDENT SALES REPRESENTATIVE

An applicant becomes a Independent Sales Representative (“Independent Sales Representative”) of Matrix 5x3 when the applicant's completed Application and Agreement has been received and accepted by the Company, by Internet through its website´s www.matrix5x3.com registration form. Company reserves the right to decline any Agreement for any reason, at its sole discretion.

Independent Sales Representative uses his/her best effort to promote and sell products and services of Company to consumers pursuant to the Agreement contained within these Policies and Procedures and Terms and Conditions. In doing so, Independent Sales Representative will maintain the high standards of honesty, and integrity and business ethics when dealing with Consumers, Company or other Company Independent Sales Representatives.

1.02 FEE, CHARGE OR PURCHASE REQUIRED

The initial anual membership fee, charge or purchase is required to become an Independent Sales Representative.

1.03 INDEPENDENT SALES REPRESENTATIVE OBLIGATIONS & RIGHTS

Independent Sales Representatives are authorized to sell Company products and services and to participate in the Independent Sales Representative Compensation Plan "The Fortune Network". Independent Sales Representatives may sponsor new Independent Sales Representatives.

1.04 LEGAL AGE

Independent Sales Representatives must be of legal age in the state / province / country of their residence or at least 13 years of age with an authorization of parent or legal guardian sent to  admin@matrix5x3.com

1.05 DIVORCE

When a couple sharing Independent Sales Representative entity divorces or separates, Company will continue to pay commission checks in the same manner as before the di­vorce or separation until it receives written notice signed by both parties or a court decree which specifies how future commission checks should be paid, provided and if applicable, the couple has complied with the require­ments of Section 5.03.

1.06 CORPORATIONS, PARTNERSHIPS & TRUSTS

Corporations, partnerships, limited liability companies or other forms of business organizations or trusts may become Independent Sales Representatives of Company when the Agreement is accompanied by a federal ID/Country number.

Shareholders, directors, officers, partners, members, beneficiaries and trustees, as applicable of Independent Sales Representative entity must agree to hold such title, and Company will hold each personally liable and bound by the Agreement and these Policies and Procedures and Terms and Conditions.

1.07 FICTITIOUS OR ASSUMED NAMES

A person or entity may not apply as Independent Sales Representative using a fictitious or assumed name.

1.08 INDEPENDENT CONTRACTOR STATUS

Independent Sales Representatives are Independent Contractors responsible for determining their own activities without direction or control by Company. They are not franchisees, joint venture, partners, employees or agents of Company and are prohibited from stating or implying, whether orally or in writing, otherwise. Independent Sales Representatives have no authority to bind Company to any obligation. Company is not responsible for pay­ment or co-payment of any employee benefits. Independent Sales Representatives are responsible for liability, health disability and worker's compensation insurance. Independent Sales Representatives set their own hours and determine how to conduct business, subject to Company Agreement, the Policies and Procedures and Terms and Conditions.

1.09 TAXATION

As Independent Contractors, Independent Sales Representatives will not be treated as franchi­sees, owners, employees or agents of Company for federal or state/country tax purposes including, with respect to the Internal Revenue Code, Social Security Act, federal unemployment act, state unemployment acts or any other federal, state/country, or local statute, ordinance, rule or regulation.  Independent Sales Representatives are required to pay a yearly Membership fee only.

1.10 INDEPENDENT SALES REPRESENTATIVE IDENTIFICATION NUMBER

Independent Sales Representatives are not required to obtain a Social Security num­ber or Federal ID number. Independent Sales Representatives will be identified by a company assigned number, for purposes of Company's business. The Independent Sales Representative Identification Number must be placed on all orders and correspondence with the Company.

1.11 LEGAL COMPLIANCE

Independent Sales Representatives must comply with all federal, state/country and local statutes, regula­tions and ordinances concerning the operation of their business. Independent Sales Representatives are responsible for their own managerial decisions and expenditures in­cluding all estimated income and self-employment taxes.

1.12 NO EXCLUSIVE TERRITORIES

No franchise is granted and there are no exclusive territories for sales or sponsoring purposes. No geographical limitations exist on spon­soring or selling within the United States or any other country in the world; provided, however, that Company re­serves the right not to sell product or services or contract with Independent Sales Representatives in specified states / provinces within United States or other countries in the world.

SECTION TWO: TERM & RENEWAL

2.01 TERM

Subject to the terms of Section 4.01, the Agreement shall have a term which shall begin on the date of acceptance by Company and end one year from the date thereof (the “Anniversary Date”).

2.02 RENEWAL

Independent Sales Representatives must renew annually, on the Anniversary Date and Independent Sales Representative has the right to decline to accept any renewal at its sole discretion. Company may require that Independent Sales Representatives execute a new Agreement upon renewal. Independent Sales Representatives not renewing by the renewal date shall be deemed to have voluntarily terminated their Independent Sales Representative rela­tionship with Company, and thereby lose their Independent Sales Representative entity, all sponsorship rights, their position in the Compensation Plan and all rights to com­missions and bonuses. Independent Sales Representatives who fail to renew their Independent Sales Representative sta­tus may not reapply under a new sponsor for three (3) months after non-renewal.

SECTION THREE: SPONSORSHIP

3.01 SPONSORING

Independent Sales Representatives may sponsor other Independent Sales Representatives into Company's business. Independent Sales Representatives must ensure that each potential new Independent Sales Representative has reviewed and has had access to the current Policies and Procedures, Terms and Conditions and Com­pensation Plan prior to or when giving the individual an Agreement.

3.02 MULTIPLE AGREEMENTS

If an applicant submits multiple Independent Sales Representatives which list different spon­sors, only the first completed Agreement received by Company will be ac­cepted.

3.03 TRAINING REQUIREMENT

A Sponsor must maintain an ongoing professional leadership association with Independent Sales Representatives in his or her organization and must fulfill the obligation of performing a bona fide supervisory or sales function in the sale or delivery of products and services.

3.04 INCOME CLAIMS

Independent Sales Representatives must truthfully and fairly describe the Compensation Plan. No past, potential or actual income claims may be made to prospective Independent Sales Representatives, nor may Independent Sales Representatives use their own incomes as indications of the success assured to others. Commission checks may not be used as mar­keting materials. Independent Sales Representatives may not guarantee commissions or estimate expenses to prospects.

3.05 TRANSFER OF SPONSORSHIP

The company does not permit the transfer of sponsors. Network Marketing is a business of creating relationships. Once a Independent Sales Representative is sponsored, the company believes in maximum protection of that relationship. The only exception is upon prior written ap­proval of Company to correct ethical violations as determined at the sole discre­tion of Company.

3.06 CROSS SPONSORING

Independent Sales Representative may not sponsor, or attempt to sponsor, any non personally sponsored independent sales representatives in any other Network Marketing Company. In addition, no Independent Sales Representative may participate in any action that causes another Independent Sales Representative to be sponsored through someone else into another network marketing company.

SECTION FOUR: RESIGNATION/TERMINATION

4.01 VOLUNTARY RESIGNATION

a) Independent Sales Representative may voluntarily terminate his or her Independent Sales Representative status by failing to renew or by sending thirty (30) days written notice of such resignation or termination to Company. Voluntary resignation is effective upon receipt of such notice by Company.

b) Independent Sales Representative who resigns or terminates their Independent Sales Representative status may reapply as Independent Sales Representative, three (3) months after resignation.

4.02 SUSPENSION

Independent Sales Representative may be suspended for violating the terms of his or her Agree­ment, which includes these Policies and Procedures, the Terms and Conditions and the Compensation Plan and other documents produced by Company. When a decision is made to sus­pend Independent Sales Representative, Company will inform the Independent Sales Representative in writing that the sus­pension has occurred effective as of the date of the written notification, the reason for the suspension and the steps necessary to remove such suspen­sion (if any). The suspension notice will be sent to the Independent Sales Representatives “address on file” pursuant to the notice provisions contained in the Policies and Procedures and Terms and Conditions. Such suspension may or may not lead to termination of the Independent Sales Representative as so determined by Company at its sole discretion. If the Independent Sales Representative wishes to appeal, Company must receive such appeal in writing within fifteen (15) days from the date of the suspension notice. Company will re­view and consider the suspension and notify the Independent Sales Representative in writing of its decision within thirty (30) days from the date of the suspension notice. The decision of Company will be final and subject to no further review. Company may take certain action during the suspension period, including, but not limited to, the following:

a) Prohibiting the Independent Sales Representative from holding himself or herself as Independent Sales Representative or using any of Company's proprietary marks and/or materials;

b) Withholding commissions and bonuses that are due the Independent Sales Representative during the suspension period;

c) Prohibiting the Independent Sales Representative from purchasing services and products from Company; and/or;

d) Prohibiting the Independent Sales Representative from sponsoring new Independent Sales Representatives, con­tacting current Independent Sales Representatives or attending meetings of Independent Sales Representatives.

If Company, at its sole discretion, determines that the violation which caused the suspension is continuing, and has not satisfactorily been resolved or a new violation involving the suspended Independent Sales Representative has occurred, the suspended Independent Sales Representative may be terminated.

4.03 TERMINATION

Independent Sales Representative may be immediately terminated for violating the terms of his or her Agreement, which includes these Poli­cies and Procedures, Terms and Conditions and the Compensation Plan and other documents produced by Company upon written notice. Company may terminate a violating Independent Sales Representative with­out placing the Independent Sales Representative on suspension, at Company's sole discretion. When the decision is made to terminate Independent Sales Representative, Company will inform the Independent Sales Representative in writing at the address in the Independent Sales Representative's file that the termination has occurred.

4.04 APPEAL

If Independent Sales Representative wishes to appeal the termination, Company must receive the appeal in writing within fifteen (15) days from the date of notice of termina­tion. If no appeal is received within the fifteen (15) day period, the termina­tion will automatically be deemed final. If Independent Sales Representative files a timely notice of appeal, Company will review the appeal and notify the Independent Sales Representative of its deci­sion within ten (10) days after receipt of the appeal. The decision of Company will be final and subject to no further review. In the event the termination is not rescinded, the termination will remain effective as of the date stated in the original termination notice.

4.05 EFFECT OF TERMINATION

Immediately upon termination, the terminated Independent Sales Representative:

a) Must remove and permanently discontinue the use of the trademarks, service marks, trade names and any signs, labels, stationary or advertising referring to or relating to any product, plan or program of Company.

b) Must cease representing themselves as Independent Sales Representative of Company;

c) Loses all rights to his or her Independent Sales Representative position in the Com­pensation Plan and to all future commissions and earnings resulting there­from;

d) Must take all action reasonably required by Company relating to protection of Company's confidential information. Company has the right to offset any amounts owed by Independent Sales Representative to Company including, without limitation, any indemnity obligation incurred pursuant to Section 11.01 herein, from commissions or other compensation due to the Independent Sales Representative.

4.06 REAPPLICATION

The acceptance of any reapplication of a terminated Independent Sales Representative or the application of any family member of a terminated Independent Sales Representative shall be at the sole discretion of Company and can be denied.

4.07 STATE LAWS

Where state laws on termination are inconsistent with this policy, the applicable state law shall apply.

SECTION FIVE: TRANSFERABILITY

5.01 ACQUISITION OF BUSINESS

Any Independent Sales Representative desiring to acquire an interest in another Independent Sales Representative's business must first terminate his or her Independent Sales Representative status and wait three (3) months before becoming eligible for such a purchase. All such transactions must be fully disclosed and must be approved by Company in advance.

5.02 TRANSFERS OF INDEPENDENT SALES REPRESENTATIVES

Except as expressly set forth herein, Independent Sales Representative may not sell, assign or otherwise transfer his or her Independent Sales Representative entity (or rights thereof) to another Independent Sales Representative or to an individual which has an interest in Independent Sales Representative entity. Notwithstanding the foregoing, Independent Sales Representative may transfer his or her Independent Sales Representative entity to his or her sponsor, subject to the conditions of Section 5.03. In such an event, the sponsor's entity and the transferring Independent Sales Representatives entity shall be merged into one entity.

5.03 CONDITIONS TO TRANSFERABILITY

Independent Sales Representatives may not sell, assign, merge or transfer his or her Independent Sales Representative entity (or rights thereto) without the prior written approval of Company and com­pliance with the following conditions:

a) Company possesses the right of first refusal with respect to any sale, assign­ment, transfer or merger of any Independent Sales Representative entity. Independent Sales Representative wishing to sell, assign, transfer or merge his or her Independent Sales Representative entity must first provide Company with the right and option to make such a purchase or receive such transfer in writing on the same terms and conditions as any outstanding or intended offer. Company will advise the Independent Sales Representative within ten (10) business days after re­ceipt of such notice of its decision to accept or reject the offer. If Company fails to respond within the ten (10) day period or declines such offer, the Independent Sales Representative may make the same offer or accept any outstanding offer which is on the same terms and conditions as the offer to Company to any person or entity who is not Independent Sales Representative, married to, or a dependent of Independent Sales Representative or who has any interest in Independent Sales Representative;

b) The selling Independent Sales Representative must provide Company with a copy of all documents which detail the transfer, including, without limitation, the name of the pur­chaser, the purchase price and terms of purchase and payment;

c) An office administration transfer fee of €100.00 must accompany the transfer documents;

d) The documents must contain a covenant made by the selling Independent Sales Representative for the benefit of the proposed purchaser not to compete with the purchaser or attempt to divert or sponsor any existing Independent Sales Representative for a pe­riod of one (1) year from the date of the sale or transfer;

e) Upon a sale, transfer or assignment being approved in writing by Company, the buying Independent Sales Representative must assume the position and terms of agreement of the selling Independent Sales Representative and must execute a current Agreement and all such other documents as required by Company; and

f) Company reserves the right, at its sole discretion, to stipulate additional terms and conditions prior to approval of any proposed sale or transfer. Company re­serves the right to disapprove any sale or transfer, where allowed by law.

5.04 CIRCUMVENTION OF POLICIES

If it is determined, at Company's sole discretion, that Independent Sales Representative entity was transferred in an effort to circumvent compliance with the Agreement, the Policies and Procedures, Terms and Conditions or the Compensation Plan, the transfer will be de­clared null and void. The Independent Sales Representative entity will revert back to the transfer­ring Independent Sales Representative, who will be treated as if the transfer had never occurred from the reversion day forward. If necessary and at Company's sole discretion, ap­propriate action, including, without limitation, termination, may be taken against the transferring Independent Sales Representative to ensure compliance with the Policies and Procedures and Terms and Conditions.

5.05 SUCCESSION

Notwithstanding any other provision of this Section, upon the death of Independent Sales Representative, the Independent Sales Representativeship will pass to his or her successors in interest as provided by law. However, Company will not recognize such a trans­fer until the successor in interest has executed a current Agreement and submitted certified copies of the death certificate, will, trust or other instru­ment required by Company. The successor will thereafter be entitled to all the rights and be subject to all the obligations of a Company Independent Sales Representative.

5.06 RE-ENTRY

Any Independent Sales Representative who transfers his or her Independent Sales Representativeship must wait for three (3) months after the effective date of such transfer before becoming eligible to reapply to become a Independent Sales Representative.

SECTION SIX: PROPRIETARY INFORMATION

6.01 CONFIDENTIALITY AGREEMENT

During the term of the Agreement, Company may supply to Independent Sales Representatives con­fidential information, including, but not limited to genealogical and Downline reports, customer lists, customer information developed by Company or devel­oped for and on behalf of Company by Independent Sales Representatives (including, but not limited to, credit data, customer and Independent Sales Representative profiles and product purchase infor­mation), Independent Sales Representative lists, manufacturer and supplier information, business reports, commission or sales reports and such other financial and business information which Company may designate as confidential. All such information (whether in written or electronic format) is proprietary and confidential to Company and is transmitted to Independent Sales Representatives in strictest confidence on a “need to know” basis for use solely in Independent Sales Representatives business with Company. Independent Sales Representatives must use their best efforts to keep such information confidential and must not dis­close any such information to any third party, or use this information for any non-company activity directly or indirectly while a independent sales representative and thereafter.

Independent Sales Representatives must not use the information to compete with Company or for any purpose other than promoting Company's program and its products and services. Upon expiration, non-renewal or termination of the Agreement, Independent Sales Representatives must discontinue the use of such confidential information and promptly return any confidential information in their possession to Company.

6.02 COPYRIGHT RESTRICTIONS

With respect to product purchases from Company, Independent Sales Representatives must abide by all manufacturers' or developer´s use restrictions and copyright protections.

6.03 VENDOR CONFIDENTIALITY

Company's business relationships with its vendors, manufacturers, developers and suppli­ers are confidential. Independent Sales Representatives must not contact, directly or indirectly, or speak to, or communicate with any supplier, developer or manufacturer of Company except at Company sponsored events at which the supplier, developer or manufacturer is present at the request of Company.

SECTION SEVEN: TRADEMARKS, LITERATURE & ADVERTISING

7.01 TRADEMARKS

Companies name trademarks, service marks and copyrighted materials are owned by the Company. The use of such marks and materials must be in strict compli­ance with these Policies and Procedures.

7.02 ADVERTISING & PROMOTIONAL MATERIALS

Only the promotional and advertising materials produced by Company or ap­proved in advance in writing by Company may be used to advertise or promote a Independent Sales Representative's business or to sell products and services of Company. Company's litera­ture and materials may not be duplicated or reprinted without the prior written permission.

7.03 USE OF COMPANY NAME

Independent Sales Representatives may use the name of Company only in the following format: “Independent Sales Representative for Matrix 5x3”.

7.04 STATIONERY AND BUSINESS CARDS

Independent Sales Representatives are not permitted to “create” their own stationery, business cards or letterhead graphics, if Company's trade name or trademarks are used. Only the approved Company's graphics version and wording are permitted; letterhead, envelopes and business cards must be ordered using the online/stationery order form.

7.05 ELECTRONIC ADVERTISING

Independent Sales Representatives may advertise or promote their Independent Sales Representative business or Company's business, products or marketing plan or use Company's name in any elec­tronic media or transmission, including on the Internet via web sites or oth­erwise.

7.06 TELEPHONE LISTING

Independent Sales Representatives are not permitted to use Company's trade name in advertising their telephone and telecopy numbers in the white or yellow page sections of the telephone book. Independent Sales Representatives are not permitted to list their telephone num­bers under Company's trade name without first obtaining Company's prior written ap­proval. If approval is granted for an “800” listing, it must be stated in the following manner: “Independent Sales Representative for Matrix 5x3”.

7.07 TELEPHONE ANSWERING

Independent Sales Representatives may not answer the telephone by saying “Matrix 5x3,” or in any other manner that would lead the caller to believe that he or she has reached the offices of the Company.

7.08 IMPRINTED CHECKS

Independent Sales Representatives are not permitted to use Company trade name or any of its trade­marks or service marks on their business or personal checking accounts.

7.09 MEDIA INTERVIEWS

Independent Sales Representatives are prohibited from granting radio, television, newspaper tab­loid or magazine interviews or using public appearances, public speaking engagements, or making any type of statement to the public media to pub­licize the Company, its products or Company businesses, without the express prior written approval of Company. All media inquires should be in writing and referred to Company's corporate office, legal department.

7.10 ENDORSEMENTS

No endorsements by a Company officer or administrator or third party may be asserted, except as expressly communicated in Company literature and com­munications. Federal and state/country regulatory agencies do not approve or en­dorse direct selling programs. Therefore, Independent Sales Representatives may not represent or imply, directly or indirectly, that Company's programs, products or services have been approved or endorsed by any governmental agency.

7.11 RECORDINGS

Independent Sales Representatives may not produce or reproduce for sale or personal use prod­ucts sold by Company or any Company-produced literature, audio or video material, pre­sentations, events or speeches, including conference calls. Video and/or au­dio taping of Company meetings and conferences is strictly prohibited.

7.12 REPACKAGING PROHIBITED

Independent Sales Representatives may not repackage products or materials or back engineered any software of Company.

7.13 INDEPENDENT COMMUNICATIONS

Independent Sales Representatives, as Independent Contractors, are encouraged to distribute information and direction to their respective Downlines. However Independent Sales Representatives must identify and distinguish between personal communications and the official communications of Company.

SECTION EIGHT: PAYMENT OF COMMISSIONS

8.01 BASIS FOR COMMISSIONS

Commissions and other compensation cannot be paid until a completed downline reaches the full number of members required to make a payment and has been received and accepted by Company. Commissions are paid on the sale of Company services and products. Also, commissions are paid on the purchase of annual memberships, sales materials or for Sponsoring Independent Sales Representatives. In order to receive commissions on products and services sold, Company must have received and accepted the full number of members required to make a payment.

8.02 COMMISSION PERIOD

A business period refers to the time period opening on the first (1st) day of the commission period starting and extending up until order entry closes on the last business day of the period (5:00 p.m.). Company offices are open Monday through Friday 9 a.m.-6 p.m., with the exception of certain holidays as posted by Company.

8.03 COMMISSION PAYMENTS

A business period refers to the time period opening on the first (1st) day of the commission period starting with the payment of the yearly membership of an Independent Sales Representatives and extending up until the full registration of a complete downline number of members in the Independent Sales Representatives matrix in each Membership level.

8.04 OFFSET OF COMMISSIONS

Any commissions or bonuses earned and paid by mistake to Independent Sales Representatives on products or services must be repaid to Company by Independent Sales Representatives earning such commissions. Company has the right to offset such amounts against future com­missions and other compensation paid or owed to such Independent Sales Representatives who received commissions.

SECTION NINE: MEMBERSHIPS PURCHASE AND DEPOSITS

9.01 ORDERING METHODS

All orders submitted to Company shall have the Independent Sales Representative Identification Number or URL placed thereon to assist Company in crediting the appropriate Independent Sales Representative.

9.02 PAYMENT & DEPOSIT OPTIONS

Purchases and deposits may be sent via PayPal, major credit card, Western Union Transfer, Wire Transfer, or any payment method the Company offers. The Independent Sales Representative and retail customers are responsible for paying the costs of any returned payments plus an administrative fee charged by Company, which fee may change at any time. If an underpayment is made, the order will not be processed until the full amount is received by Company. If an overpayment is made, Company will process the order and issue a credit to Independent Sales Representative's account, which will automatically refund on the next commission check paid to Independent Sales Representative. Orders will not be processed if cancellation of a credit card is made. Orders for memberships are not effective until accepted by Company. Overdue amounts will accrue interest at the annual rate of 18% or at a high­er if permitted by law.

9.03 PRODUCT DELIVERY

Upon clearance of payment, membership will be granted or the products ordered will be delivered via electronic means.

9.04 RECEIPTS

Independent Sales Representatives will receive an e-mail confirming payment as a receipt from Company. Independent Sales Representatives must keep a copy of method of payment for verification purposes in case it is needed. 

9.05 PROMOTIONAL ITEMS

All promotional items which bear Company name or logo must be purchased solely from Company unless prior written permission is obtained from Company.

9.06 SALES TAX

Company may collect sales tax on taxable items.  Independent Sales Representatives may be responsible to remit sales tax on personal sales to the appropriate tax agencies.

9.07 PRODUCT & SERVICES CLAIMS

Independent Sales Representatives may make no claim, representation or warranty concerning any product or service of Company, except those expressly approved in writing by Company or contained in official Company materials.

9.09 FAX BLASTS, SPAMMING

Fax blasting and unsolicited e-mailing (SPAMMING) is prohibited.

9.10 DEPOSITS

Independent Sales Representatives may make deposits that will be credited into his or her Matrix 5x3 Savings Account for the sole purpose of exchanging such deposits into Matrix 5x3 Units at the current exchange rate found at the time of processing such deposits by Company. The deposits made by Independent Sales Representatives will not bare any interest or profit during the entire time  the funds is in the Independent Sales Representatives Savings Account. Similarly, no Matrix 5x3 units will be exchanged at any time for any currency in the world by Matrix 5x3 and can only be used or transferred among Matrix 5x3 members. Independent Sales Representatives agrees to:

     a.    Accept the value given by Matrix 5x3 to its units at all times.
     b.    Accept to use only Matrix 5x3 software program to transfer Matrix 5x3 units.
     c.    Accept to receive Matrix 5x3 units at the current value given by Matrix 5x3 at all times.
     d.    Use Matrix 5x3 units on all his/her transactions as a credit unit representing the value given by Matrix 5x3 at all times.
     e.    Never exchange any Matrix 5x3 unit for any currency in the world except through Matrix 5x3 software program.
     f.     Never back engineer Matrix 5x3 program with the intent to commit fraud or any criminal activity.
     g.    Accept any provision now or in the future by Matrix 5x3 regarding the use of Matrix 5x3 units.

9.11 DEPOSIT WITHDRAWALS

Independent Sales Representatives may withdraw a partial or total amount of funds deposited into the Independent Sales Representative Matrix 5x3 Savings Account at any time. Funds will be sent to Independent Sales Representative via same method used to make the deposit into the Savings Account less transfer fees incurred by Company and a Deposit’s Reclaim fee of €30. Independent Sales Representatives accepts that No interest or profit will be paid or given by Company.

SECTION TEN: RETAIL GUARANTEE & REFUND POLICY

10.01 RETAIL CUSTOMER GUARANTEE

We Guarantee Your Satisfaction. The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our anual memberships 100%. Company offers a thirty (30) day, 100% money-back, and satisfaction guarantee to all retail customers. If a retail customer is dissatisfied with any purchase for any reason, then the retail customer may request a full refund of the purchase price within thirty (30) days of purchase. All other warranties and guarantees are disclaimed. Independent Sales Representative will not be able to redeem any of the Company prizes in case he or she has won in any of Company contests or any of the Company monetary system units he or she has in his savings account if his account has been found in violation by the Company of any of the provisions of Terms & Conditions, Privacy Policy, and / or Policies & Procedures.

10.02 WARRANTIES

Except as expressly stated herein, Company makes no warranty or representa­tion as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Company.

10.03 RETURN POLICIES

Independent Sales Representative request for refund may, at company's option, be treated as a termination of the Independent Sales Representativeship.

SECTION ELEVEN: GENERAL PROVISIONS

11.01 INDEMNITY AGREEMENT

Each and every Independent Sales Representative agrees to indemnify and hold harmless Company, its shareholders, officers, directors, employees, agents and successors in in­terest from and against any claim, demand, liability, loss, cost or expense including, but not limited to, court costs and attorneys' fees, asserted against or suffered or incurred by any of them, directly or indirectly arising out of or in any way related to or connected with allegedly or otherwise, the Independent Sales Representatives (a) activities as Independent Sales Representative; (b) breach of the terms of the Agreement; and/or (c) violation of or failure to comply with any applicable federal, state/country or local law or regulation.

11.02 PROCESSING CHARGES

Company reserves the right to institute a processing charge for commission checks and/or genealogy requests.

11.03 OTHER SERVICES & PRODUCTS

Independent Sales Representatives may not promote or sell another company's products or ser­vices at functions organized to feature Company's products. Independent Sales Representatives are not restricted from selling other company's services and products which are not similar to or competitive with the products and services of Company. How­ever promotion of competitive services, products and/or business programs with anyone, including Independent Sales Representatives, is strictly prohibited.

11.04 LIABILITY

To the extent permitted by law, Company shall not be liable for, and each Independent Sales Representative releases Company from, and waives all claims for any loss of profits, indi­rect, direct, special or consequential damages or any other loss incurred or suffered by Independent Sales Representative as a result of (a) the breach by Independent Sales Representative of the Agreement and/or the Terms and Conditions and/or the Policies and Procedures; (b) the operation of Independent Sales Representative's business; (c) any incorrect or wrong data or information provided by Independent Sales Representative; or (d) the failure to provide any information or data necessary for Company to operate its business, including, with­out limitation, the enrollment and acceptance of Independent Sales Representative into the Com­pensation Plan or the payment of commissions and bonuses.

11.05 RECORDKEEPING

Company encourages all Independent Sales Representatives to keep complete and accurate records of all their business dealings.

11.06 FORCE MAJEURE

Company shall not be responsible for delays or failure in performance caused by circumstances beyond a party's control, such as but not limited to: fire, flood, earthquake, storm, power outages, labor difficulties, strikes, war, government decrees or orders and/or curtailment of a party's usual source of supply.

11.07 VIOLATIONS

It is the obligation of every Independent Sales Representative to abide by and maintain the in­tegrity of the Policies and Procedures and Terms and Conditions. If Independent Sales Representative observes another Independent Sales Representative committing a violation, he or she should discuss the violation di­rectly with the violating Independent Sales Representative. If the Independent Sales Representative wishes to report such violation to Company, he or she must detail violations in writing only and mark the correspondence “Attention: Legal Department”.

11.08 AMENDMENTS

Company reserves the right to amend the Agreement, Policies and Procedures, Terms and Conditions, its retail prices, product and service availability and the Compensa­tion Plan type at any time without prior notice as it deems appropriate. Amend­ments will be communicated to Independent Sales Representatives through official Company website and or official Company publications. Amendments are effective and binding upon submission to the Company website. In the event any conflict exists between the original documents or policies and any such amendment, the amendment will control.

11.09 NON-WAIVER PROVISION

No failure of Company to exercise any power under these Policies and Proce­dures or to insist upon strict compliance by Independent Sales Representative with any obliga­tion or provision herein, and no custom or practice of the parties at variance with these Policies and Procedures, shall constitute a waiver of Company's right to demand exact compliance with these Policies and Procedures. Company's waiver of any particular default by Independent Sales Representative shall not affect or impair Company's rights with respect to any subsequent default, nor shall it affect in any way the rights or obligations of any other Independent Sales Representative. No delay or omis­sions by Company to exercise any right arising from a default effect or impair Company's rights as to that or any subsequent or future default. Waiver by Company can be affected only in writing by an authorized officer of Company.

11.10 GOVERNING LAW

The Agreement and these Policies and Procedures shall be governed by the laws of Medellin, Antioquia Colombia.

11.11 DISPUTES

In the event a dispute arises between the Company and a Independent Sales Representative regarding their respective rights, duties under this agreement, or in the event of a claim of breach of the Independent Sales Representative Agreement, it is agreed that such dispute shall be exclusively resolved pursuant to binding arbitration under the Commercial Rules of the Corresponding Colombian Arbitration of competent jurisdiction with arbitration to occur at Medellin, Antioquia Colombia. The Arbitrator may award, in addition to declaratory relief, contractual damages and shall award reasonable attorney’s fees and costs to the prevailing party. An award of attorney’s fees and costs shall continue through any review, appeal or enforcement of an arbitration decision. The arbitration decision may be enforced in any court of competent jurisdiction. This provision shall not be construed so as to prohibit either party from obtaining preliminary or permanent injunctive relief in any court of competent jurisdiction. The parties each expressly waive their right to collect consequential, punitive and exemplary damages from the other party.

11.12 ENTIRE AGREEMENT

The Policies and Procedures are incorporated into the Agreement and, along with the Terms and Conditions and Compensation Plan, constitute the entire agreement of the parties regarding their business relationship.

11.13 SEVERABILITY

If under any applicable and binding law or rule of any applicable jurisdic­tion, any provision of the Agreement, including these Policies and Proce­dures and Terms and Conditions, or any specification, standard or operating procedure which Company has prescribed is held to be invalid or unenforceable, Company shall have the right to modify the invalid or unenforceable provision, specification, standard or operating procedure or any portion thereof to the extent required to be valid and enforceable, and the Independent Sales Representative shall be bound by any such modifica­tion. The modification will be effective only in the jurisdiction in which it is required.

11.14 LIMITATION OF DAMAGES

TO THE EXTENT PERMITTED BY LAW, COMPANY AND ITS INDEPENDENT SALES REPRESENTATIVES, OFFIC­ERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES, SHALL NOT BE LIABLE FOR, AND INDEPENDENT SALES REPRESENTATIVE HEREBY RELEASE THE FOREGOING FROM, AND WAIVE ANY CLAIM FOR LOSS OF PROFIT, INCIDENTAL, SPE­CIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY ARISE OUT OF ANY CLAIM WHATSOEVER RELATING TO COMPANY PERFORMANCE, NONPERFORMANCE, ACT OR OMISSION WITH RESPECT TO THE BUSI­NESS RELATIONSHIP OR OTHER MATTERS BETWEEN ANY COMPANY AND COMPANY, WHETHER SOUNDING IN CONTRACT TORT OR STRICT LI­ABILITY. COMPANY SHALL NOT EXCEED AND IS HEREBY EXPRESSLY LIMITED TO, THE AMOUNT OF UNSOLD COMPANY SERVICES AND/OR PRODUCTS OF COMPANY OWNED BY THE INDEPENDENT SALES REPRESENTATIVE AND ANY COMMISSIONS OWED TO THE INDEPENDENT SALES REPRESENTATIVE.

11.15 NOTICE

Any communication, notice or demand of any kind whatsoever which either the Independent Sales Representative or Company may be required or may desire to give or to serve upon the other shall be in writing and delivered by electronic communication by Email (if confirmed in writing sent by registered or certified mail, postage prepaid, return receipt requested). Any such communication, notice or demand shall be deemed to have been given or served on the date of confirmed dispatch, if by electronic communication, or on the date shown on the return receipt or by other evidence if delivery is by mail.

Home Office:

Matrix 5x3
Centro Comercial Pasaje Veracruz Oficina 403
CR. 51 51-47
Medellin, Antioquia
Colombia

Email:  support@matrix5x3.com

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